How we collect, store, share and protect your personal data — and how to raise a privacy concern.
FreshMart Grocery & Food ("FreshMart", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online grocery and food delivery platform.
Information We Collect: We collect personal information you provide when creating an account, placing orders, or contacting customer support, including name, email address, phone number, delivery address, and payment information. We also collect order history, shopping preferences, device information, location data, and usage analytics.
How We Use Your Information: Your information is used to process and fulfill orders, arrange delivery, process payments, send order confirmations and updates, provide customer support, personalize your shopping experience, send promotional offers (with your consent), improve our services, prevent fraud, and comply with legal obligations.
Information Sharing: We share your information with delivery partners for order fulfillment, payment processors for transaction processing, restaurant partners for food orders, cloud service providers for data storage, and analytics providers to improve our platform. We do not sell your personal information to third parties. Information may be disclosed if required by law or to protect our rights and safety.
Data Security: We implement industry-standard security measures including encrypted data transmission, secure payment gateways, regular security audits, access controls, and secure data storage. However, no method of transmission over the internet is 100% secure.
Your Rights: You have the right to access your personal information, correct inaccurate data, delete your account and data (subject to legal requirements), opt-out of marketing communications, and withdraw consent for data processing. Contact our support team to exercise these rights.
Cookies and Tracking: We use cookies and similar technologies to enhance user experience, remember preferences, analyze traffic, and deliver personalized content. You can control cookie preferences through your browser settings.
Data Retention: We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
Third-Party Links: Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites.
Children's Privacy: Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.
Changes to Privacy Policy: We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on our platform.
Contact Us: For questions about this Privacy Policy or our data practices, please contact our customer support team during business hours.
This policy is governed by the laws of India and complies with applicable data protection regulations.
Last updated: 2024