How we collect, store, share and protect your personal data — and how to raise a privacy concern.
At Shubham Resort, we are committed to protecting your privacy and personal information. This policy outlines how we collect, use, store, and safeguard your data when you book accommodations, dine at our outlets, or use our facilities.
We collect personal information such as your name, contact details, email address, identification documents, payment information, and preferences during the reservation and check-in process. This information is used solely to process your bookings, provide personalized services, communicate important updates, process payments, and improve our hospitality offerings.
Your data may be shared with third-party service providers such as payment processors, airport transfer partners, and tourism authorities as required by law. We do not sell or rent your personal information to any third parties for marketing purposes. All third-party partners are contractually bound to maintain the confidentiality of your information.
We retain your personal data for the duration of your stay and for up to seven years thereafter as required by Indian hospitality and tax regulations. Payment card information is processed securely and not stored on our servers. Guest preference data may be retained longer to enhance your future experiences with us.
You have the right to access, correct, or delete your personal information at any time by contacting our front desk or guest services team. You may also opt out of marketing communications while continuing to receive essential booking and stay-related information. If you have concerns about how your data is handled, please contact our Data Protection Officer.
We implement industry-standard security measures including encrypted data transmission, secure servers, restricted employee access, and regular security audits to protect your information from unauthorized access or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
This privacy policy is governed by the laws of India and complies with the Information Technology Act, 2000 and applicable data protection regulations. We reserve the right to update this policy periodically, and any changes will be posted on our website and at the front desk.