Accessibility

# Accessibility Statement

Zion Insurance is committed to ensuring digital accessibility for people of all abilities. We strive to make our insurance assistance services, website, and mobile applications accessible to the widest possible audience, including individuals with visual, auditory, motor, or cognitive disabilities.

## Our Commitment

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards published by the World Wide Web Consortium (W3C) and align with the Rights of Persons with Disabilities Act, 2016 (India).

## Accessibility Features

Our platform includes the following accessibility features:

**Visual Accessibility:** - High contrast color schemes for improved readability - Adjustable text sizes and zoom capability - Clear, legible fonts throughout the platform - Descriptive alt text for images and graphics - Keyboard navigation support for all interactive elements - Screen reader compatibility (NVDA, JAWS, VoiceOver) - Sufficient color contrast ratios meeting WCAG standards - No reliance solely on color to convey information

**Document Upload & Processing:** - Voice-guided document capture in mobile app - OCR technology to extract text from uploaded documents - Option to dictate information instead of typing - Clear instructions and validation messages - Support for multiple document formats

**Navigation & Interaction:** - Consistent navigation structure across all pages - Skip navigation links to main content - Descriptive page titles and headings - Logical tab order for keyboard users - Focus indicators on interactive elements - No time limits on form completion - Clear error messages with correction guidance

**Communication Options:** - Multiple contact channels (phone, email, chat, WhatsApp) - Video call support for users who prefer visual communication - Text alternatives for audio/video content - Transcripts and captions where applicable - Option to request documents in accessible formats

**Mobile App Accessibility:** - VoiceOver and TalkBack screen reader support - Voice input for form fields and search - Gesture-based navigation alternatives - Large touch targets for interactive elements - Simplified interface options - Dark mode for reduced eye strain

## Ongoing Improvements

Accessibility is an ongoing effort. We continuously work to improve the accessibility of our Services by:

- Regular accessibility audits and testing - User testing with individuals who have disabilities - Training our development team on accessibility best practices - Updating content and features based on user feedback - Staying current with evolving accessibility standards - Implementing assistive technology recommendations

## Third-Party Content

While we strive to ensure our own content is accessible, some third-party integrations (insurance company portals, hospital systems, payment gateways) may not be fully under our control. We encourage partners to maintain accessibility standards and provide alternative access methods when possible.

## Known Limitations

We are actively working to address the following known accessibility limitations:

- Some complex PDF documents from insurance companies may not be fully screen-reader accessible - Certain dynamic content updates may require page refresh for full accessibility - Video content from third parties may lack captions in some cases

We are committed to resolving these issues and welcome feedback on additional barriers you may encounter.

## Assistive Technologies Supported

Our platform has been tested with:

- Screen readers: NVDA, JAWS, VoiceOver (iOS), TalkBack (Android) - Browser-based zoom (up to 200%) - Keyboard-only navigation - Voice recognition software (Dragon NaturallySpeaking) - High contrast mode and custom color schemes

## Alternative Access Methods

If you encounter accessibility barriers on our digital platforms, we offer alternative ways to access our services:

- Phone support with dedicated accessibility assistanc