Phone helpline, email support and office hours for examination enquiries, application issues and certificate services.
Our customer support team is here to assist you at every step of your insurance journey. Whether you need help uploading documents, tracking your claim status, understanding pre-authorization requirements, or coordinating cashless hospital treatment, we're available through multiple channels.
For urgent matters related to hospital admissions, emergency treatments, or time-sensitive pre-authorization requests, our 24/7 emergency support line ensures you get immediate assistance when you need it most.
You can reach us via phone, email, WhatsApp, or through the mobile app chat feature. Our dedicated agents respond to all queries within 2-4 business hours during regular hours, and emergency cases receive immediate attention.
Common support topics include: document verification status, insurance company selection, cashless eligibility checks, claim calculation estimates, additional document requirements, settlement tracking, policy renewal reminders, and coordination with hospitals and TPAs.